Payment & Reservation

How We Pay ?

The local currency is Indonesian Rupiah (IDR or Rp). It contains alot of zeros. The exchange rate fluctuates alot, and the important exchange rate used by most of Asia is the US$ and EURO – currently the rate is between Rp 9,000,- until Rp 9,500,- per US$ 1 and Rp 12.000,- until Rp 12.500,- per EURO 1. If you need local currency, there are a number of ATM machines at the airport, in the streets or banks in Manado. There is no Banks or ATM’s machine on Bunaken Island.

At Bastianos, we accept cash payment in Euro, USD, Indonesian Rupiah (IDR). We also accept payment with Visa, MasterCard and AMEX ( 3% surcharge ) in Rupiah, converted using hotel (Bastianos) exchange rate at the day of payment.

Due to a recent change in Indonesian banking policy, you can no longer use traveler cheques in local shops, hotels, dive centers and resorts. These can now only be cashed in local banks by the owner of the cheque. (Please note that the only Traveler Cheques accepted by the local banks are American Express USD cheques.)

For cash payment in USD, we only accept major payment in 100 or 50 notes and then the small amount can pay with small notes, but please note that the major payment should be with 100 or 50 notes and please make sure that your dollars are new notes or at least in good conditions, no ink, no stamp, no scratch. If you want to pay cash in USD with small notes like 20, 10, 5 and 1 for major payment still acceptable with extra charge as a result of the poor exchange rate. The Banks in Manado only accept good dollars if you want to change your money and some serial numbers and codes can be reject due to bank regulations here in Indonesia because of some reasons that only Banks know.

Terms and Conditions for payment at Bastianos :

For room, scuba diving, gear rental, dive courses rates will be in Euro currency. For drinks at restaurant and bar, goods at drug store, massage, bunaken entrance fee and some additional charges will be in IDR currency.

Payment with Credit Card
For Visa or Mastercard payment will be converted to IDR ( from your Euro bill ) using the hotel exchange rate at the day of payment ( For Credit Card payment there will be 3% additional surcharge from bill total ).

Payment with Cash US Dollar
Due to the bank regulations here in Indonesia , we only can accept US Dollar cash as below:

• USD 100 and USD 50 notes for major payment as you see the explanation above.
• Printed series from year of 2008 until today
• New money (no scratch, no ink, no stamp) – it’s have to be in the good conditions.  Please note that the Banks here can reject your notes if showed pen stains or marks.

Please contact us for more information about US Dollar notes with some serial numbers and codes which are false indicated.

Payment with Cash Euro
We do accept Euro for payment in all type of notes but we don’t accept coins.

Payment with Rupiah (IDR)
We accept payment with IDR / Rupiah using the hotel exchange rates the day of payment.

No extra tax or service charges from all the prices, because it’s included. A tip is always much appreciated as a token of your satisfaction to our team and can be put it in our general tip box.

How to Make Reservation?

Reservation is mainly priority and highly recommended. For Inquiries and Reservation, you can send us an email to : info@bastianos.com or by calling us to 62.431.3325678 or cell no +62811435176. Reservation also can be made via fax to 62.431.858454.

Normally when people send inquiries with some questions until the final booking confirmation with all the details that we will need for reservation, we will send you a confirmation via email and give you a booking code number.

For secure your reservation, we will need your Visa or MasterCard details as follow:
Cardholder’s Name, Card Number, Visa or MasterCard, Expiry Date, Name of the Bank.

Please send the details by fax to +62.431.858454 or can SMS to my mobile number +62811435176 or by email. We will not charge you any from your account unless you are not coming on your arrival day ( no-show ) without any cancellation notice ( € 50 for cancellation without any news ). And for airport pick arrangement, we will need your names and arrival flight details so we can send Bastianos Staff to come and greet you at the airport on your arrival day with Bastianos Sign and your names on the paper in front of the arrival gate.

It would be appreciate also if you can send us the details of your departure flight details for the arrangement of your transfer back to the airport if you have a flight at your check-out day.

There is another way to secure your reservation is by send us a deposit by wire transfer into our account as written below. The amount will be inform during reservation process.

BASTIANOS ACCOUNTS

Payment via wire transfer should be made in FULL AMOUNT without any bank charges into the following account :

For group reservation, we always asking for a deposit by wire transfer for at least 50% from the total amount as agreed during reservation process.