What you have to be aware is that our resorts are located in remote islands and if you are traveling from overseas, an advance payment either by transfer or credit card is the most pleasant way for the major payment of your confirmed booking, because on the island there is no bank or ATM’s machine. Our credit card machines (we accept Visa/MasterCard) are with GPRS system and this also depends the connection of the telephone provider during credit card transaction. Sometimes the provider connection is become an issue upon check-out although most of the time was always successful however I am sure you don’t want meet problem to catch the boat transfer or the worse case is missing your flight only because you have to deal with your payment on your departure day.
During your reservation, a deposit of 25% from your total invoice is a mandatory to secure your rooms and this is non-refundable. Deposit payment should be made 1 (one) week after we send your invoice and balance payment should be made minimum 2 (two) weeks or 14 working days prior to your arrival. If you are sending money from overseas.
25% deposit, 7 days after we send the invoice
100% balance payment, 14 days before your arrival at the resort
For group reservation, a deposit of 25% from your total invoice is a mandatory to secure your rooms and this is non-refundable. Deposit payment should be made 2 (two) week after we send your invoice and balance payment should be made minimum 1 (one) month or 30 working days prior to your arrival.
25% deposit, 14 days after we send the invoice
100% balance payment, 30 days before your arrival at the resort
Please note : usually it will takes 2 to 3 working days until the money arrives in our account.
We do accept payment with Credit Card (Visa or MasterCard) and Debit Card (Visa, MasterCard) but please remember credit/debit cards attract a 3% surcharge in Indonesia. We have to charge you in rupiah which your credit card company will then convert into the currency for your card.
Effectively August 1st 2017, Bastianos Dive Resort are no longer accept and handling cash payment for any kind of payments related to our services and our products. We will only accept payment with Credit Card (Visa or MasterCard) and Debit Card (Visa, MasterCard) for every kind of payments and any extra payment at the resort.